Privacy policy

Effective Date: September 22, 2025
Business Name: Emerald Consulting Firm

Emerald Consulting Firm (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect data you provide through our website, forms, scheduling portals, and communication channels.

By accessing or using our site, you agree to the practices described below.

1. Information We Collect

We may collect personal and business information such as:

  • Name

  • Email address

  • Phone number

  • Business details and inquiry information

  • Appointment scheduling data

  • Payment or billing information when purchasing services

  • Form submissions or newsletter sign-ups

  • Website usage information collected via cookies and analytics tools

2. How We Use Your Information

Data may be used for the following purposes:

  • Appointment scheduling & consultation requests

  • Providing services, support, resources, and communications

  • Sending appointment confirmations and reminders

  • Internal improvement of services, systems, and website performance

  • Customer service and administrative correspondence

  • Compliance with legal obligations

3. SMS/Text Message Consent (A2P Compliant)

By submitting your phone number through any form on our website, you provide express written consent to receive SMS/text messages from Emerald Consulting Firm only for appointment reminders, confirmations, scheduling notices, and service-related communication.

Key SMS Compliance Terms:

  • Message purpose: Appointment reminders only

  • No promotional text messages will be sent

  • Standard message & data rates may apply

  • Frequency varies depending on booking activity

  • You may opt out at any time by replying STOP

  • Reply HELP for support or more information

We do not share phone numbers with external parties for SMS marketing or unrelated communication.

4. Data Protection & Retention

We implement reasonable security measures to protect your information. Although we work to safeguard data, no digital transmission is 100% secure. Submitting personal information is done at your own risk.

We retain information only as long as necessary to fulfill service purposes or legal obligations.

5. Information Sharing

We do not sell or rent your data. Information may be shared only when necessary to:

  • Process payments or billing

  • Support scheduling, CRM, or communication tools

  • Comply with legal requirements or protect rights

All partners and systems are required to maintain acceptable data protection standards.

6. Cookies & Tracking

Our website may use cookies and analytics for functionality, performance optimization, and visitor behavior insights. You may disable cookies in your browser settings if preferred.

7. Your Rights

You may request to:

  • Access or update your information

  • Request deletion of stored data

  • Change email/SMS subscription preferences

  • Opt-out of communications

To submit a privacy-related request, use the contact information below.

8. Updates to Policy

We may update this Privacy Policy periodically. Continued use of our website indicates acceptance of new revisions.

9. Contact Information

For data or privacy questions, contact us:

📩 Email: support@emeraldconsultingfirm.com
📞 Phone: +1 (925) 437-4723
 🌐 Website: www.emeraldconsultingfirm.com